Cancellations Within 24 Hours

Cancellations made less than 24 hours before the scheduled session
will result in the session being forfeited.

No refund, account credit, makeup session, or rescheduling option
will be provided.

This includes same-day cancellations resulting from illness,
emergencies, scheduling conflicts, transportation issues, or other
unforeseen circumstances.

Rescheduling Requests

Because gym space is reserved and paid for in advance, approved
rescheduling requests submitted more than 24 hours before the
scheduled session are subject to a
$35 facility and administrative fee.

• Rescheduling requests must be submitted more than 24 hours
  before the scheduled session start time.
• The $35 rescheduling fee must be paid within 72 hours after the
  rescheduling request is approved.
• Failure to complete the rescheduling process and pay the fee
  within 72 hours will result in the original session being
  forfeited.
• The replacement session must be completed within 30 days of
  the original session date unless CAL Sports Academy approves
  another arrangement in writing.
• All replacement dates are subject to facility availability,
  coach availability, and the current program schedule.
• A requested replacement date is not guaranteed until it is
  confirmed by CAL Sports Academy.

Late Arrival Policy

• 20-Minute Grace Period:
  Athletes may arrive up to 20 minutes after their scheduled
  session start time.
• Arrival Within the Grace Period:
  The athlete may participate, but the session will still end at
  the originally scheduled time.
• Arrival More Than 20 Minutes Late:
  The session will be considered forfeited. No refund, account
  credit, extended time, makeup session, or rescheduling option
  will be provided.

Arriving on time allows the athlete to receive the full benefit of
the session and respects the reserved time of the coach and
facility.

Injury Policy

CAL Sports Academy understands that an injury may prevent an
athlete from participating. Injury-related requests will be
reviewed individually and are not automatically approved.

• Doctor’s Note Required:
  A doctor’s note confirming the injury and the anticipated
  recovery timeline must be provided.
• Unused Sessions:
  CAL Sports Academy will review the number of unused sessions
  remaining in the athlete’s package and determine whether
  eligible sessions may be paused.
• Approved Credits:
  Approved injury credits are non-refundable,
  non-transferable, and expire six months after the date they are
  issued.
• Recovery Updates:
  The athlete or parent or guardian is responsible for providing
  updates regarding the athlete’s recovery.
• Medical Clearance:
  CAL Sports Academy may require written medical clearance before
  the athlete resumes training.

Once the athlete has been cleared to return, approved remaining
sessions may be used for private training, subject to facility and
coach availability.

CAL Sports Academy may also allow an approved credit to be applied
toward an eligible group training program when space is available.
Any difference in price will be handled according to the current
program rate. No cash refund will be issued for unused credit
value.

Coach Consistency and Replacement Coaches

CAL Sports Academy values consistent coaching and encourages
athletes to schedule their sessions with the same coach whenever
possible.

Consistency helps support athlete development, communication, and
a strong athlete-coach relationship.

Emergencies, illness, scheduling conflicts, or coach availability
may occasionally require CAL Sports Academy to assign another
qualified coach. A replacement coach may be assigned to avoid an
unnecessary interruption in the athlete’s training schedule.

CAL Sports Academy Cancellations

If CAL Sports Academy must cancel a session because of coach
unavailability, a facility closure, severe weather, or another
issue that prevents the scheduled session from taking place, the
athlete will receive a replacement session or account credit at no
additional cost.

Replacement sessions remain subject to facility and coach
availability.

Package and Scheduling Acknowledgment

Purchasing a training package does not automatically reserve
specific dates or times. Sessions are scheduled separately after
registration and remain subject to availability.

Athletes and families are responsible for submitting their
preferred dates promptly, reviewing all confirmed dates, and
notifying CAL Sports Academy immediately if there is a scheduling
concern.