Small Group Policies

• Rescheduling Fee: Requests to reschedule made more than 24 hours in advance will incur a $35 rescheduling fee per athlete. The rescheduling request must be completed, and the fee paid, within 72 hours of the original request. Failure to pay the rescheduling fee will result in session forfeiture.
•  Rescheduling Deadline: The rescheduled session must be completed within the original session date window (e.g., the same month as the original session).
•  Same-Day Absences: If one athlete in a group cannot attend, the session will proceed for the remaining athletes. The absent athlete’s session will be forfeited with no refund or credit.

• Grace Period: Athletes are allowed a 20-minute grace period to arrive for their scheduled session.
•  Arrival Beyond Grace Period: If your entire group arrives more than 20 minutes late, the session will be considered a forfeit, with no refund, credit, or rescheduling option.
• Session Shortening: Groups arriving within the 20-minute grace period will have their session shortened accordingly.
• Importance of Punctuality: Timely arrival ensures the full session can be utilized effectively and respects the time of coaches and other participants.

• Doctor’s Note Required: A doctor’s note confirming the injury and the expected recovery timeline must be provided.
•  Remaining Sessions: We will review the number of unused sessions in the athlete’s package. Sessions may be paused and rescheduled to align with the athlete’s recovery timeline
•  Physical Therapy Coordination: It is the athlete’s responsibility to provide updates on their recovery progress and clearance to resume training. Once cleared, we will:

1. Add the athlete to a group session, if space is available.
2. Resume private training, if requested. Note: Private training sessions will incur higher costs than group sessions.